Posted on 16/03/2020

Richard James International Limited

Coronavirus Outbreak

Dear customer

It’s business as usual at RJI, however, as you will be aware the world is currently in the grips of the Coronavirus pandemic. Paramount to us at this difficult time is the safety and well-being of our staff, customers and suppliers. As with any responsible business we are continually monitoring the effects of the coronavirus outbreak in the UK and any impact it might have on our business. We are following government guidelines closely and taking any necessary action to keep our workforce and customers safe.

As the largest independent supplier to the South Atlantic Islands for well over thirty years, we at RJI know only too well that the islander’s well-being, in part, relies on our ability to fulfil any orders submitted. We would like to reassure you that we are working extra hard at this difficult time to keep our operation running, safely and responsibly.

Working with our suppliers

At this moment in time, with the exception of some items such as anti-bacterial wipes and some brands of toilet tissue, we are not experiencing any significant issues with stock availability, although we do expect this to be impacted as the outbreak takes hold.

At our Bristol warehouse & RJI website and Facebook page

Here at our warehouse in Bristol we have taken several precautionary measures to minimise the risk of infection from suppliers delivering goods, as well as when customers bring in their packages. This includes reinforcing best-practice guidelines on regular handwashing and providing antibacterial gels and wipes at various points throughout the warehouse.

Opening Hours

There are currently no changes in opening hours, however, as the days and weeks go on, things could change in which case we will keep you informed. Likewise, if there should be any alterations to the shipping lines sailing schedules this will also be highlighted on both our website and Facebook pages.

Finally, in closing as already said, we are continuing to monitor the situation daily and are closely following the guidance of the UK government and its agencies in a continuous effort to minimise any interruption of our service.